Shipping Guide

Shipping Costs & GST:

1. Shipping Cost: We are pleased to offer Free Shipping to most metro areas across Australia. Shipping charges for regional or remote areas will be automatically calculated and displayed at checkout based on your delivery postcode and product weight. The price shown at checkout is the final shipping cost.

2. Currency and Settlement: All transactions and payments will be conducted in Australian Dollars (AUD). Any amounts quoted, billed, or paid in other currencies will be converted to AUD at the prevailing exchange rate.

3. Pricing and GST: All prices listed for products and services are inclusive of a 10% Goods and Services Tax (GST) as required by Australian tax regulations.


Shipping Locations:

We only ship to addresses within Australia.

Shipping Methods:

All Australian orders are shipped through either Australia Post or Direct Freight Express.

Shipping Time & Delivery Estimates:

We strive to ship all in-stock orders as soon as possible. Typically, orders are shipped on the same day or the day following your purchase, but there may be situations where it could take longer. If your item is in stock, your order will be estimated to ship on the next business day. All estimates are based on business days.

If you order multiple items with different delivery destinations, they may be shipped separately.

All orders have to be processed and fulfilled before shipment. Our team will take up to 1-2 business days to process your orders. After the item is processed and fulfilled, our team will ship out your item, and our transit time on orders ranges from 3-7 business days. 

Processing Time 1-2 Business Days
Transit Time 3-7 Business Days

For example, if you ordered one product from Bestoutdor, it will take:

  • 1-2 business days for processing.
  • 3-7 business days for shipping

    Total Delivery Time = Processing Time + Shipping Time (depending on your location)

    This means the package shipped to Australia can be delivered in 4 business days at the fastest and 9 business days at the slowest.

    In cases of force majeure, such as extreme weather conditions, the processing of orders may be delayed. However, we will do our best to expedite your order as soon as possible once the conditions permit.

    At Bestoutdor, we take every reasonable precaution to ensure that our products are not damaged during shipping. However, product damage can occur during transit from our shipping facility to your home or business. If the item is damaged in transit, please contact us by e-mail (customer@bestoutdor.com) and apply for a refund or return within 3 business days of receiving your package. Please note any visible damages (scrapes, dents, etc.) or operational damages (system malfunctions) and take digital photographs to provide proof of the damage in detail, as this will help us process your order refund.

    Please be advised that shipping to rural and remote areas may take longer.

    Orders Tracking:

    For each order you place, you will receive at least two emails:

    1. Order Acknowledgment Email: Once you've placed an order, you will receive an email acknowledging your order details.
    2. Shipment Confirmation Email: When your item ships, you will receive a shipment confirmation email. It will include your order number, carrier information, the date and time the order was placed, the status of the order, and package tracking numbers for shipped items. For the exact location of your shipment, please track your items on the carrier's official website.

    You can also visit our online Order Status page 24 hours a day, 7 days a week, to view the most up-to-date status of your order. To access your order summary, sign in to your Bestoutdor AU account and password. Visit our Track Your Order Page for detailed steps on how to track your order.

    Note:

    1. Before making payment, please ensure that you have entered the correct shipping address for your order, as this is the address to which we will ship.

    2. If you are not satisfied with the product or have mistakenly placed the wrong order, we are not responsible for any return shipping costs after the item has been shipped.

    3. Please note that we do not provide inside or upstairs delivery services.

    Australian Operations & Returns Center: 30 Distribution Dr, Truganina, VIC 3029, Australia
    Customer Service Email: customer@bestoutdor.com
    Call Us: 61385929788
    Customer Service Hours (AEST): Monday – Friday, 11:00 AM – 5:00 PM