Privacy Policy

This Privacy Policy statement applies to the website Bestoutdor.com.au (Hereinafter "Bestoutdor", "our", "we", or "us") and outlines how we collect, use, and disclose personal information obtained from customers and visitors to our site. The collection efforts are designed to improve the shopping experience of our customers and to provide customers with relevant information about our products, services, and promotions.

Bestoutdor AU is committed to protecting the privacy of personal information in accordance with the Australian Privacy Principles and the Privacy Act 1988.

Information we collect

We may collect your contact information, including names, user names, billing and shipping addresses, email addresses, phone numbers, and other digital information.

We may collect your payment information, including credit/debit card numbers and PayPal accounts, when you place orders. We may collect your purchase/return/exchange information and information on how you are using our website, including your IP addresses, details about your visits to the website, your browser types, the amount of time you spend on our website, and other data. We may also track the pages you visit, look at what website you came from, or what website you visit when you leave us. We collect this information using third-party tracking tools.

How we collect information

We may collect information from you directly. Examples include:

You create an Bestoutdor.com.au account.

You subscribe to the newsletters, email notifications, or mobile messages from us.

You visit the site and purchase our products.

You upload pictures, comments, or reviews on our site. You connect with us for customer service via email or other social media platforms. You participate in the questionnaires from Bestoutdor.com.au. You enter a lottery, contest, or promotion activity. We may collect information from you passively. For example, we may use tracking tools like browser cookies, Google Analytics, tracking pixels/web beacons, and or other technologies to receive and store certain types of information. We may have third-party business partners collect non-personally identifiable information when you visit the site. We may collect your information from other sources. For example, when your friends purchase from Bestoutdor.com.au and send the product to you, or your friends submit your information to us through a refer-a-friend type feature. If you use one of such features, please be sure you have been authorized by a very close friend or family member to share the information, and you submit the email address only.

Shopify Policy

Our store is hosted on Shopify Inc. They provide us with an online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express, and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

SMS Service

If you use a mobile device to access pages throughout Bestoutdor.com.au optimized for mobile viewing, opt-in to receive text message communications (SMS) from Bestoutdor AU ("Bestoutdor"), or use a mobile application, the following terms and conditions apply. Your access to Bestoutdor.com.au via your mobile device or use of a mobile application confirms your agreement to these terms and conditions. By opting in, I acknowledge text message communications may be sent to my mobile device using an automatic telephone dialer and that consent is not required to purchase Bestoutdor products or services. By agreeing to receive text message communications (SMS) from Bestoutdor, you certify that you are over 18 years of age; and 1. You are the mobile account holder, or 2. You have the account holder’s permission to enroll in the designated mobile phone number and can incur any mobile message or data charges. You agree that you are solely responsible for all message and data charges that apply to the use of your mobile device to access Bestoutdor.com.au or use a mobile application. All such charges are billed by and payable to your mobile service provider. Please contact your participating mobile service provider for pricing plans, participation status, and details. You understand that wireless through Wi-Fi or a participating mobile service provider may not be available in all areas at all times and may be affected by product, software, coverage, or other service changes made by your mobile service provider or otherwise. Additional terms and conditions may apply to your use of a mobile application, based on the type of mobile device on which you install and use the mobile application.

How we use the information we collect

We use the information for business purposes, including:

Managing and fulfilling purchases, orders, payments, returns, and refunds.

Providing satisfying customer service.

Responding to your comments, reviews, and opinions.

Conducting the survey, research and analysis.

Marketing purposes like sending you coupons, newsletters, emails, promotions, etc.

We do not sell, trade, or rent your Personal Information to third parties. However, we may disclose information for essential business purposes or as required by Australian law. Examples including:

We may share your information with Bestoutdor Group of Companies (including all members of the company and subsidiaries) to offer you better products and services across our platforms.

We may disclose information to third-party partners who provide us with essential support and services to market our products and services. The third-party partners may need information about you in order to perform their functions. These companies are not authorized to use the information we share with them for any other purpose.

You have the right to ask us not to process your personal data for marketing purposes by ticking the relevant boxes on the order form or by contacting us at the address given below. We may share your personal data if we are under a duty to disclose or share your personal data to comply with any legal obligation; or to enforce or apply our terms and conditions of supply and other agreements; or to protect our rights, property, or safety, or that of our customers, or other third parties. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Google Adwords & Analytics remarketing cookies

We use Google Adwords remarketing services to show advertisements on third-party websites (including Google) to previous visitors of Bestoutdor. This might mean we show advertisements to visitors who, for instance, have not yet successfully completed the order process. The advertisements may be text-based, or they may be display ads within the Google Display Network.

All collected data is used in accordance with our privacy policy, as well as Google’s. You can set up your preferences regarding advertisements through the Google Ad Preferences page.

Affiliate cookies

We cooperate with affiliate business partners to collect information and other behavioral data from you for purposes such as targeting advertising services and better understanding the effectiveness of our affiliate advertisements placed on third-party websites.

The following companies may collect personal information when you interact with our digital property, including IP addresses, digital identifiers, information about your web browsing and app usage, and how you interact with our properties and ads for a variety of purposes, such as personalization of offers or advertisements, analytics about how you engage with websites or ads, and other commercial purposes. For more information about the collection, use, and sale of your personal data and your rights, please use the links below.

https://www.awin.com/us/privacy

Social media cookies

When you engage with our content on or through third-party social networking websites, plug-ins and applications, you may allow us to have access to certain social media account information (e.g., name, username, email address, gender) as determined by the settings of the social media services to deliver the content or as part of the operation of the website, plug-in or application. Social media platforms may collect information about your use of our services and may notify other users of the platform about your activities on our website and device applications. Social media services may also use cookies or other technologies to provide services or track your online activities over time and across multiple websites and device applications. Your interactions with social media features are governed by the respective privacy policies of the companies providing the features.

Security

All of the information we collect is stored securely within our customer database and is used solely for the confirmation, shipping, and billing of your order. Except as set out in this privacy policy, your personal data will not be used for any other purpose without your explicit consent.

Your information is stored on secure, access-controlled servers. All data transmission, including payment transactions, is secured using industry-standard SSL/TLS encryption technology. We regularly review our security measures to protect your data from unauthorised access or disclosure.

We retain your personal data only for as long as necessary to fulfill our contractual and legal obligations.

We recommend that customers carefully check your account activity and report any unexpected activity to us and their financial institution without delay. The security of your account and password is your primary responsibility. We strongly advise you not to share your passwords with anyone.

You have the right to request access to the personal information we hold about you. You may also request changes to details that are incorrect or incomplete, or request that your data be deleted where there is no legal basis for us to retain it. To exercise these rights, please contact our support team using the details provided in the ’Contact Us’ section of this policy.

Our website may, from time to time, contain links to the websites of our partner networks, advertisers, and affiliates. While we exercise due care in selecting these links, please note that these external websites have their own privacy and security policies, and we do not accept any responsibility or liability for these external policies. We strongly recommend that you check their policies before you submit any personal data to those websites.

Legal Entity and Cross-Border Disclosure

Bestoutdor.com.au is operated by a legal entity registered outside of Australia. For tax, legal, and operational compliance, we may disclose personal information to our parent company and subsidiaries overseas.

Legal Entity Name: Ningbo GaoWei Import & Export Co., Ltd.
Registered Address: Room 2609-3, International Development Building, Free Trade Zone, Ningbo, Zhejiang Province, China, 315899

By using our services, you acknowledge that your personal information may be accessed by this overseas entity for business operations. We take reasonable steps to ensure that this overseas recipient handles personal information in accordance with the Australian Privacy Principles.

Contact us

If you have any questions regarding or concerning this Privacy Policy or the website, please do not hesitate to contact us by email to our customer service.

Australian Operations & Returns Center: 30 Distribution Dr, Truganina, VIC 3029, Australia
Customer Service Email: customer@bestoutdor.com
Call Us: 61385929788
Customer Service Hours (AEST): Monday – Friday, 11:00 AM – 5:00 PM