Privacy Policy

This Privacy Policy statement applies to the website Bestoutdor.com.au (Hereinafter "Bestoutdor", "our", "we", or "us") and outlines how we collect, use, and disclose personal information obtained from customers and visitors to our site. The collection efforts are designed to improve the shopping experience of our customers and to provide customers with relevant information about our products, services, and promotions.

Bestoutdor AU is committed to protecting the privacy of personal information in accordance with the Australian Privacy Principles and the Privacy Act 1988.

Information we collect

Personal information and sensitive information are defined as in the Privacy Act 1988. Personal information includes any information that can identify you personally. We may collect your contact information, including names, user names, billing and shipping addresses, email addresses, phone numbers, and other digital information. We may collect your payment information, including credit/debit card numbers and PayPal accounts, when you place orders. We may collect your purchase/return/exchange information and information on how you are using our website, including your IP addresses, details about your visits to the website, your browser types, the amount of time you spend on our website, and other data. We may also track the pages you visit, look at what website you came from, or what website you visit when you leave us. We collect this information using third-party tracking tools.

How we collect information

We may collect information from you directly. Examples include:

· Create an Bestoutdor.com.au account.
· Subscribe to our newsletters, email notifications or mobile messages;
· Visit our site and purchase products;
· Upload pictures, comments, or reviews on our site;
· Contact us for customer service via email or other social media platforms;
· Participate in our questionnaires;
· Enter a lottery, contest, or promotional activity.

We may collect information from you passively. For example, we may use tracking tools like browser cookies, Google Analytics, tracking pixels/web beacons, and or other technologies to receive and store certain types of information. We may have third-party business partners collect non-personally identifiable information when you visit the site. We may collect your information from other sources. For example, when your friends purchase from Bestoutdor.com.au and send the product to you, or your friends submit your information to us through a refer-a-friend type feature. If you use one of such features, please be sure you have been authorized by a very close friend or family member to share the information, and you submit the email address only.

How we use the information we collect

· Managing and fulfilling purchases, orders, payments, returns, and refunds;
· Providing customer services;
· Responding to your comments, reviews, and opinions;
· Conducting surveys, research, and analysis;
· Marketing purposes, such as sending you coupons, newsletters, emails, and promotions.

We do not trade, sell, or rent your personally identifiable information to third parties. However, we may share the information for business purposes as legal, including:

·Sharing your information with Bestoutdor Group of Companies (including all members of the company and subsidiaries) to offer you better products and services across our platforms.
·sharing your information with third-party partners who provide us with support and services to market our products and services. These companies are not authorized to use the information we share with them for any other purpose.

You have the right to ask us not to process your personal data for marketing purposes by ticking the relevant boxes on the order form or by contacting us at the address given below. We may share your personal data if we are under a duty to disclose or share your personal data to comply with any legal obligation; or to enforce or apply our terms and conditions of supply and other agreements; or to protect our rights, property, or safety, or that of our customers, or other third parties. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

Payment:

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express, and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service or Privacy Statement.

SMS & WhatsApp Collection and Use

When you sign up to receive SMS or WhatsApp messages from Bestoutdor.com.au, we collect your mobile phone number and, where applicable, your WhatsApp contact and use them only to send the messages you consented to receive. These may include promotional offers, order updates, shipping notifications, and other alerts related to your interaction with Bestoutdor.com.au.

We do not sell, rent, or share your mobile number, or your SMS/WhatsApp opt-in data or consent, with any third parties for their marketing purposes. Your information is used solely for delivering the messages you requested and is handled in accordance with applicable privacy laws.

You may opt out of SMS or WhatsApp communications at any time by replying “STOP” (SMS: reply “STOP” to any message; WhatsApp: reply “STOP” in the chat). For assistance or more information regarding your messaging preferences, please visit our Contact Us Page.

Note: SMS/WhatsApp opt-in data and consent will never be shared with any third parties.

Google Adwords & Analytics remarketing cookies

We use Google Adwords remarketing services to show advertisements on third-party websites (including Google) to previous visitors of Bestoutdor. This might mean we show advertisements to visitors who, for instance, have not yet successfully completed the order process. The advertisements may be text-based, or they may be display ads within the Google Display Network.

All collected data is used in accordance with our privacy policy, as well as Google’s. You can set up your preferences regarding advertisements through the Google Ad Preferences page.

Affiliate cookies

We cooperate with affiliate business partners to collect information and other behavioral data from you for purposes such as targeting advertising services and better understanding the effectiveness of our affiliate advertisements placed on third-party websites.

Social media cookies

When you engage with our content on or through third-party social networking websites, plug-ins and applications, you may allow us to have access to certain social media account information (e.g., name, username, email address, gender) as determined by the settings of the social media services to deliver the content or as part of the operation of the website, plug-in or application. Social media platforms may collect information about your use of our services and may notify other users of the platform about your activities on our website and device applications. Social media services may also use cookies or other technologies to provide services or track your online activities over time and across multiple websites and device applications. Your interactions with social media features are governed by the respective privacy policies of the companies providing the features.

Security

We take the security of your personal information seriously. All of the information we collect is stored securely within our customer database and is used solely for the confirmation, shipping, and billing of your order. Except as set out in this privacy policy, your personal data will not be used for any other purpose without your explicit consent.

Your information is stored on secure servers in accordance with all applicable laws and regulations. All data transmission, including payment transactions, is secured using industry-standard SSL/TLS encryption technology. We regularly review our security measures to protect your data from unauthorised access or disclosure.

We retain your personal data only for as long as necessary to fulfill our contractual and legal obligations.

We recommend that customers carefully check your account activity and report any unexpected activity to us and their financial institution without delay. The security of your account and password is your primary responsibility. We strongly advise you not to share your passwords with anyone.

Access and Changes to Information

You have the right to request access to the personal information we hold about you. You may also request changes to details that are incorrect or incomplete, or request that your data be deleted where there is no legal basis for us to retain it. To exercise these rights, please contact our support team using the details provided in the ’Contact Us’ section of this policy.

Links to Other Websites

Our website may contain links to and from the websites of our partner networks, advertisers, and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies, and we do not have any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Changes to this Statement

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Legal Entity and Cross-Border Disclosure

Bestoutdor.com.au is operated by a legal entity registered outside of Australia. For tax, legal, and operational compliance, we may disclose personal information to our parent company and subsidiaries overseas.

Legal Entity Name: Ningbo GaoWei Import & Export Co., Ltd.
Registered Address: Room 2609-3, International Development Building, Free Trade Zone, Ningbo, Zhejiang Province, China, 315899

By using our services, you acknowledge that your personal information may be accessed by this overseas entity for business operations. We take reasonable steps to ensure that this overseas recipient handles personal information in accordance with the Australian Privacy Principles.

Contact us

If you have any questions regarding or concerning this Privacy Policy or the website, please do not hesitate to contact us by email to our customer service.

Headquarters (Registered Office): Room 2609-3, International Development Building, Free Trade Zone, Ningbo, China

Australian Operations & Returns Center: 30 Distribution Dr, Truganina, VIC 3029, Australia
Customer Service Email: customer@bestoutdor.com
Call Us: 18666983099
Customer Service Hours (AEST): Monday – Friday, 11:00 AM – 5:00 PM